Frequently Asked Questions
Has Aventura Mall reopened?
Yes! Aventura Mall is open reduced hours, daily from 11am – 7pm. We will continue to provide daily updates on our hours of operation as they are adjusted.
Are the restaurants open?
Please visit https://aventuramall.com/restaurantsnowopen/ to view all restaurants and eateries that are now open. There are also a wide variety of pick-up and delivery options, please visit https://aventuramall.com/delivery-pickup/ for the list of participating restaurants and eateries.
Are the restaurants safe?
All restaurants are complying with regulations set forth by the Center for Disease Control (CDC) to ensure the health and well-being of guests and employees.
Where can I pick-up food?
Customers can visit the restaurant or have food delivered. Please visit AventuraMall.com/delivery-pickup for additional information.
Is parking at the mall free?
With the exception of valet service, all parking at Aventura Mall is free.
Does the mall have valet service?
Not at this time. The decision to temporarily suspend our valet service was made with staff and guest safety in mind and helps us minimize unnecessary contact that does not follow current social distancing mandates. Visitors are encouraged to utilize our parking lots or garages until further notice.
Does the mall have complimentary Wifi?
Yes, Wifi can be accessed by choosing the network, Aventura Connect.
How many dining options does the Aventura Mall have?
There are over 50 restaurants and cafes located throughout the mall. Click here to view our selection.
Where is Treats Food Hall Located?
Treats Food Hall is located on the third floor of the new wing.
Where are the ATMs located?
Third Level near H&M, Lower Level near Rainbow Valley Playground & JCPenney, Upper Level between Breitling and Swatch
Where is the Aventura Slide Tower located?
The Aventura Slide Tower is located outside of the new wing next to Apple, however it is temporarily closed. We will reopen the slide when further guidance from local, state and national sources becomes available and it is safe to do so.
How tall do I have to be to ride the slide tower?
Guest must be 50” or taller to ride the Aventura Slide Tower
Are pets allowed at Aventura Mall?
Only leashed dogs and service animals are allowed in the mall.
Does the mall have a dog park?
Yes, Jessica’s dog park is located outside next to Serafina in the new wing.
Does the mall have a children’s play area?
Yes, however Rainbow Valley is temporarily closed. We will reopen the slide when further guidance from local, state and national sources becomes available and it is safe to do so.
Does the mall have wheelchairs?
As a preventative measure, we have suspended the rental of wheelchairs until further notice.
Does Aventura Mall have foreign currency exchange?
Yes, the foreign currency exchange is located at the Concierge desk located on the lower level in the new wing under the escalators.
Does the mall have phone charging stations?
The Concierge desk located on the lower level in the new wing has several charging units.
How many art pieces are at the mall?
There are over 24 museum quality art pieces located throughout the center.
Does the Aventura Mall have a mobile app?
Yes, the Aventura Mall app is available in the Apple App store and the Google Play store.
Where is the Lost and Found?
Lost items can be claimed at the mall security office located on the Lower Level next to Macy’s women