Frequently Asked Questions
What are the mall hours of operation?
Monday through Saturday
10:00am – 9:30pm
Sunday
11:00am – 8:00pm
Is parking at the mall free?
With the exception of valet service, all parking at Aventura Mall is free. Parking is available throughout the property including surface parking areas and parking garages located near Nordstrom, Bloomingdale’s, Macy’s and JCPenney.
Where Are The Mall Elevators?
The mall has six convenient elevators, located near Nordstrom, near Aventura Mall Concierge, Center Court, near Macy’s, near Bloomingdale’s and the Outdoor Courtyard.
Does Aventura Mall have an Art Tour?
Experience the Arts Aventura Mall collection via a self-guided audio tour, which provides a comprehensive and engaging overview of our 25+ museum-caliber pieces. You can experience the museum-level audio tour by scanning the QR codes located near each piece.
Does Aventura Mall have a Farmers Market?
Every weekend, on both Saturday and Sunday dozens of South Florida farmers and artisans prepare a diverse array of foods, fresh produce, desserts, handmade goods, accessories and more. For more information on the vendors please click here.
Does the mall have a valet service?
For a fee, valet service is available at the mall entrances located at the Aventura Slide Tower, The Cheesecake Factory, Divieto Ristorante, Toku and Louis Vuitton.
On weekends, an additional valet location is available by Serafina.
Are dogs allowed at Aventura Mall?
Guests aged 18 and older are welcome to bring their leashed, well-behaved dogs to the Mall. For more information on Dog-Friendly activities and the Dog Code of Conduct, click here.
Does the mall have a dog park?
Guests aged 18 and older are welcome to bring their leashed, well-behaved dogs to the Mall. For more information on Dog-Friendly activities and the Dog Code of Conduct, click here.
Does the Mall have a Dog Code of Conduct?
Yes, there are guidelines for dog owners to adhere to, please click here.
Does the mall have complimentary Wi-Fi?
Yes, Wi-Fi can be accessed by choosing the network, Aventura Mall Connect.
Does Aventura Mall have a Concierge?
Our multilingual ambassadors provide assistance and guide guests through their shopping experience from the latest store offers, directions, reservations and an array of amenities. Our Concierge is located on the Lower Level, please click here for more information.
Does Aventura Mall have a stylist?
Yes, The Stylist at Aventura Mall provides one-on-one styling services. Head Stylist, Kimberly Sussman counsels women and men of all profiles, clout, and style inclinations. For more information on The Stylist, visit thestylistaventuramall.com.
What are the outdoor dining options at Aventura Mall?
Aventura Mall has a wide range of outdoor dining options. From full-service, chef driven restaurants to grabbing a quick bite from one of the Food Hall eateries and dining on the rooftop terrace, there is something for everyone. Please click here for more information.
How do I contact Aventura Mall Public Safety?
Always be alert. Call 911 to report suspicious activity or an emergency. For any other questions or concerns, contact Aventura Mall Public Safety at 305-933-5555. We also remind guests to always take proper precautions with your personal belongings by locking your vehicle door and remembering not to leave valuables in plain sight, including cell phones, purses, wallets and clothing.
Does Brightline have a station near Aventura Mall?
Yes, Aventura is part of Brightline’s line of state-of-the-art stations all across South Florida. Get to Brightline Aventura Station from their Miami, Fort Lauderdale, Boca Raton, West Palm Beach or Orlando locations and enjoy a day at Aventura Mall without the traffic. For more information, please check https://www.gobrightline.com/aventura
Does the mall have a children’s play area?
The Rainbow Valley Playground is open to children 42″ and under.
Where can I pick-up food?
Customers can visit select restaurants or have food delivered. A complete listing of pickup and delivery services information is available here: https://aventuramall.com/delivery-pickup/
How many dining options does the Aventura Mall have?
There are over 50 restaurants and cafes located throughout the mall. For a complete listing please click here.
Does Aventura Mall have sit-down restaurants?
Offering more than 50+ restaurants and eateries including the some of the top chef-driven destinations in Miami, Aventura Mall features a large selection of sit-down restaurants including Toku, Motek, Serafina Miami, CVI.CHE 105, Tap 42 Craft Kitchen & Bar, Pubbelly Sushi, Pani and more. For a full listing of restaurants, please click here.
Where are the Rideshare Pick Up and Drop Off Locations?
The most convenient pick up and drop off locations at Aventura Mall are: Apple Store Entrance, Piazza Entrance (outside Cheesecake Factory), Divieto Entrance, Nordstrom Entrance and Toku Entrance. Please click here for more information.
Where is Treats Food Hall Located?
Treats Food Hall is located on the third level, accessible by the elevators or escalators above the Aventura Mall Concierge.
Where are the restrooms located?
Aventura Mall has seven restroom locations: Upper Level by Bath & Body Works, Treats Food Hall, Lower Level next to Laduree, Lower Level near Rosetta Bakery, Upper Level by Philipp Plein, Lower Level near Macy’s Women’s and in the Outdoor Courtyard between the elevators and Motek.
Family restrooms are available in the Treats Food Hall, Lower Level next to Laduree, Lower Level near Rosetta Bakery and Upper Level by Philipp Plein.
Does the mall have family restrooms?
Family restrooms are available in the Treats Food Hall, Lower Level next to Laduree, Lower Level near Rosetta Bakery and Upper Level by Philipp Plein.
Aventura Mall has seven restroom locations: Upper Level by Bath & Body Works, Treats Food Hall, Lower Level next to Laduree, Lower Level near Rosetta Bakery, Upper Level by Philipp Plein, Lower Level near Macy’s Women’s and in the Outdoor Courtyard between the elevators and Motek.
Where are the ATMs located?
ATM money machines are conveniently located at the following locations: Lower Level in front of Sunglass Hut, Lower Level near Coach, Lower Level near JCPenney, Upper Level near Breitling, Upper Level near H&M, Third Level near H&M.
Does the mall have wheelchairs?
Yes, wheelchairs can be rented at the Concierge Desk located on the lower level under the escalators near David Yurman.
Does Aventura Mall have foreign currency exchange?
Yes, the foreign currency exchange is located at the Concierge desk located on the lower level under the escalators near David Yurman.
Does the mall have phone charging stations?
There are charging stations throughout the mall located at the Concierge, between the escalators near Bloomingdale’s, outside Tory Burch and near Abercrombie & Fitch
How many art pieces are at the mall?
There are over 25 museum-quality art pieces located throughout the center. For more information please visit https://aventuramall.com/arts/.
Where is the Lost and Found?
Lost items can be claimed at the mall security office located on the Lower Level next to Macy’s women
Does the mall have Electric Vehicle (EV) Charging Stations?
Aventura Mall offers Tesla Supercharger stations and EV charging stations throughout various
parking garages. Locations include:
35 Tesla Supercharger stations located on the Lower Level of the parking garage near the Aventura Slide Tower
Four ChargePoint stations on the Second Level of the parking garage near the Aventura Slide Tower
Two Blink charging stations on the Lower Level of the Nordstrom parking garage
Two Blink charging stations on the third level of the Bloomingdale’s parking garage
For more information, contact Concierge by calling 305-935-1110 or texting 305-709-2844 during mall hours.
Where can I get my car washed while I shop?
Aventura’s Finest Car Wash services are available in two locations – the lower level of both the Macy’s and Zara garage. Click here for more information.
What are the nearest hotels in the area?
Three convenient hotels surround Aventura Mall, please click here for more information.
Where is the Aventura Slide Tower located?
The Aventura Slide Tower is located in our Outdoor Courtyard, next to Apple.
The Aventura Slide Tower is currently closed for the season and will be reopening this Fall.
Is there a height requirement to ride the Aventura Slide Tower?
The height requirement to ride the Aventura Slide Tower is 50”.
The Aventura Slide Tower is currently closed for the season and will be reopening this Fall.
Where can I find coffee shops in Aventura Mall?
Aventura Mall has a variety of coffee shops available throughout the center including Imperial Moto Café, Ladurée, Ralph’s Coffee, Rosetta Bakery, Joe and the Juice, Naughty Coffee, Nordstrom eBar and more. For a full listing of café’s and eateries click here.
What amenities do you have for children?
Aventura Mall has an array of amenities tailored for children including Rainbow Valley Playground, an artist-designed interactive playground located on the Lower Level.
The Rainbow Valley Playground is South Florida’s first indoor children’s playground designed by contemporary artists. Created by Miami-based artists Sam Borkson and Arturo Sandoval III, who are known collectively as Friends With You. Another interactive art installation, Gorillas in the Mist, is located under a canopy of trees in our Outdoor Courtyard, providing a perfect environment for children to play in within this pop fountain. Children will also enjoy exciting games at Arcade Zone, rooftop games just outside of Treats Food Hall, AMC Theaters to catch the latest movies, and we offer strollers to rent for added convenience during your visit.
Does Aventura Mall have a mall walker program?
Yes, you can enjoy a walk along our 2-mile indoor path at your own pace or join our trainer-led guided walks every Monday, Tuesday and Thursday at 9 a.m. for added motivation. Additionally, you can sign up to receive further details on special programming and exclusive offers to enhance your experience by clicking here.
Is there an Eataly at the Mall?
Yes! Florida’s first and only Eataly is now open at Aventura Mall. Explore authentic Italian cuisine, La Pizza & La Pasta, as well as Il Pastaio restaurants and marketplace shopping.