Concierge
The Aventura Mall Concierge provides guests with the best in customer service. Our multilingual ambassadors provide assistance and guide guests through their shopping experience from the latest store offers, directions, reservations and an array of amenities. Be sure to visit Concierge, located on the lower level by center court for any assistance and inquiries.
Please contact 305-935-1110 for further information. You may also text us at 305-709-2844 during mall hours and our Concierge team members can assist with everything from mall hours, store inquiries, and more.
AMENITIES & SERVICES:
BILINGUAL ASSISTANCE
Welcome! Bienvenidos! Aventura Mall concierge members and select stores have bilingual staff available to assist our international travelers. Please visit the Aventura Mall Concierge or call 305-935-1110 for further information.
FOREIGN CURRENCY SERVICES
Currency Exchange International is available at the Concierge.
PERSONAL SHOPPING
If you know Aventura Mall, you know we’re passionate about culture, style, and taste. The Stylist, Aventura Mall’s personal shopping program, is complete with our very own Styling Suite and resident stylist. The Stylist provides one-to-one premier services that foster relationships with our loyal customers and connect them with our array of luxury and fashion brands. Please click here for more information.
WHEELCHAIRS
Complimentary wheelchair rentals are available at the Concierge..
ATM MONEY MACHINES
ATM money machines are conveniently located at the following locations: Lower Level in front of Sunglass Hut, Lower Level near Coach, Lower Level near JCPenney, Upper Level between near Breitling, Upper Level near H&M, Third Level near H&M.
MALL SHUTTLE
Aventura Mall provides a hop-on, hop-off shuttle service throughout the Lower Level from 12pm to 9pm.
PHONE CHARGING STATIONS
Complimentary charging stations are located throughout Aventura Mall and include plug-in and USB outlets.
Chargerent stations are also available by the Aventura Mall Concierge and Lower Level Macy’s Women. Stations feature touchscreen kiosks for the rental of portable chargers for smartphones and tablets and are compatible with iPhone 5/6/6+ and most android phones and tablets.
GIFT CARDS
Aventura Mall gift cards are available for purchase at the Concierge, located on the lower level.
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WI-FI
Wi-Fi is available to our guests free of charge. Aventura Mall enables you to connect to the internet by selecting “Aventura Connect” from any common area at the Mall.
PHARMACY
Pharmabox provides a vending service for all of your health needs. Stations are located on the third level by the AMC Theater, on the lower level between Macy’s Women and Rosetta Bakery and in front of Divieto Ristorante. As well as in Treats Food Hall next to Chipotle.
PARKING AND VALET
Aventura Mall has over 10,000 parking spaces for your convenience. Complimentary parking is offered at five multi-level garages and various surface lots throughout the property. For a fee, valet service is available throughout select mall entrances including the Aventura Slide Tower, The Cheesecake Factory. Divieto Ristorante and Bella Luna.
ELECTRIC VEHICLE (EV) CHARGING STATION
Aventura Mall offers 35 Tesla Supercharger stations, located at three separate electric vehicle charging destinations throughout the shopping center. For more information, contact Concierge (during mall hours) by calling 305-935-1110 or texting 305-709-2844, or click here.
TRANSIT HUB AND TAXI STAND
Located at lower level Nordstrom Garage.
RIDESHARE
The most convenient pick up and drop off locations at Aventura Mall are: Apple Store Entrance, Piazza Entrance (outside Cheesecake Factory), Divieto Entrance, Nordstrom Entrance and Bella Luna Entrance. Please click here for more information.
STROLLER RENTALS
Smartcarte Stroller Rentals are available for a fee, located on the lower level near Macy’s Women and the lower level entrance between Nordstrom and Hugo Boss.