Employment Opportunities
Details on available positions at Aventura Mall merchants are available by clicking on the individual brand names listed. For information on positions open with Aventura Mall Management, please click here.
Role Overview
Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions. No matter where you are from, what you believe in, what age you are, who you love, or if you are disabled: In the end, together we always make it happen!
With passion for our brand, the Assistant Manager will support the Boutique Manager leading the boutique and driving the business in a fast paced and growing environment fostering our team development and caring for all of our clients. Assisting the boutique in the day to day operations of the boutique and supporting the sales team on the floor, the assistant boutique manager will be an entrepreneur, leader and an individual striving for excellence and a collaborative environment.
Responsibilities
- Assist the boutique manager with business planning and goal achievements: Sales monitoring and strategy, KPI action plan, Activation calendar, Pipeline management, Outreach campaign planning.
- Lead the day to day operations of the Boutique including : Stock levels and rotation, Visual Merchandising, Back of house organization and KPI boards, BTQ hospitality replenishment, Vendor management, Paperwork / reporting / compliance.
- Assist the boutique manager in developing the team performance through coaching and mentoring.
- Collaborate with the boutique manager on client development strategy and CRM action plans.
- Be part of the sales team on the floor, delivering exceptional service to each client and contributing to the monthly targets while building long term relationships.
Qualifications
- 5Y minimum in luxury retail industry or equivalent
- Strong communication and inter personal skills
- Strong customer centric mindset
- Business driven and very analytical
- Self managing
- Strong team player
- Ability to lead and manage
- Strong skills in client experience and client satisfaction
- Outgoing and open personality
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
Role Overview
The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.
Responsibilities
- Hosting clients and other stakeholders with the ability to provide personalized customer experience
- Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
- Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
- Find ever new and creative means to exceed client’s expectations
- Establish strong personal relationships with clients from different backgrounds.
- Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
- Handle customer service requests and respective processes.
- Know IWC’s history, products and partnerships as well as the watch and luxury industries.
- Deliver outstanding client service and treatment to make a clear difference vs. competition.
- Act as a brand ambassador in and out of the boutique.
- Organize and execute all operational tasks in detail and with care.
- Maintain the boutique according to global IWC visual merchandising standards.
- Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
- Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.
Qualifications
Education
- 3-5 years of experience in sales or hospitality
- Applicants with background in Sales or Hospitality preferred
Technical Skills/Abilities
- Fluent in English
- Comfortable with Video chat softwares
Personal Skills
- Strong Team player mindset
- Excellent communicator with ability to develop strong networks
- Curious and resourceful. Able to work independently on creating sales leads.
- Result-oriented and driven
- Strong selling skills
- Accountable and reliable
- Able to handle large diversity of tasks in a timely manner, very organized and disciplined
- High emotional intelligence and general education
- Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
Able to adapt approach individually to respective client - Open and outgoing personality
- Demonstrate eagerness and enthusiasm to learn and grow
- Creative, curious and versatile with good interpersonal competences and empathetic
- Has perfect manners and can maintain a conversation elegantly
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be negotiated based on relevant skills and experience.
The company
Swatch Group is the world’s number one manufacturer of finished watches. Longines is one of the amazing 16 watch brands the Group represents. The Swatch Group is in all price segments and is also active in the manufacture and sale of jewelry, watch movements and components.
Job description
As a Sales Associate with Longines, you will be responsible for demonstrating outstanding customer service as per Brand standards, generate sales, merchandise and safeguard company assets. You will be expected to help client outreach initiatives, build brand awareness, assists in daily operations of the store. All positions support and assist management team in achieving all customer service and sales goals initiatives. You will be the brand, inside and outside the boutique.
Profile:
- Greet customers in a timely, professional and personable manner.
- Provide a unique and special experience to all clients, offering introduction of the brand.
- Support Store Sales Goals.
- Support Boutique’s clienteling efforts, by manually entering qualified presentation(s) into Client Log Book. Capturing essential data, such as email, phone #, brand (reference # if possible).
- Assist in sales process as per established store protocols.
- Communicate customer requests to management.
- Assist in the submission of daily reports and sales reconciliation reports
- Assist in processing and replenishing merchandise and monitoring counter stock.
- Ensure all “Presentations” are properly documented for customer outreach.
- Actively participate in merchandising projects, ie: daily stock maintenance, display changeovers, product transfers, etc…
- Support providing superior after-sale service to all clients, ensuring “Thank You” program is executed to perfection.
- Team-oriented.
- Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures.
- Actively maintain the store appearance including keeping merchandise neatly organized and attractively displayed.
- All other duties assigned by Management.
Professional requirements:
- Must have High School Diploma and/or equivalent
- Must possess a strong luxury retail jewelry and/or time piece experience
- All applicants should have 3-5 years of experience in a sales position, specialty luxury retail preferred
- Driven to deliver superior service by exceeding customer expectations
- Able to work well as a team player in a very fast-paced, energetic environment
- Excellent verbal and interpersonal skills
- Be a self-starter and use good judgment in all situations
- Must be able to sustain level of professionalism; friendly demeanor
- The ability to work well with all levels of internal management and staff
- Clientele building skills
- Must be able to demonstrate basic computer literacy
- Flexible to retail working hours including availability on weekends and holidays.
- Ability to multi-task and handle changing priorities
- Able to work well with minimal supervision; self-starter
The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.
- Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
- Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
- Company paid life insurance and Long Term Disability
- 18 days of PTO per year, 1 Month PTO after 5 years
- Special bucket of sick time per year extended paid time for medical, parental and military leave
Holiday pay - Voluntary FSA, STD, Accident/Hospital Indemnity insurance
- Employee product discount
For more information please see https://transparency-in-coverage.uhc.com/
Languages: Bilingual preferred.
APPLICATION
Please apply at the following link: https://www.swatchgroup.com/en/job/27541
Or reach out to Mariana.Tabares@swatchgroup.com with your resume.