Employment

Aventura Mall

Details on available positions at Aventura Mall merchants are available by clicking on the individual brand names listed. For information on positions open with Aventura Mall Management, please click here.

Charlotte Tilbury

Boutique Manager

Apply Here: https://apply.workable.com/charlotte-tilbury/j/345053B5B6/

The Role:

The Boutique Manager is responsible for the effective and efficient operations of the Charlotte Tilbury account in-store. As an ambassador for the Charlotte Tilbury brand, the Boutique Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top-line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on the counter, the Boutique Manager is also responsible for anticipating needs while executing with excellence the sales, merchandising, operations, training, Human Resources, and employee development, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.

Store Location: 19501 Biscayne Blvd, Aventura, FL 33180

Reporting Relationships: Reports to the Sales & Artistry Executive

Role Accountabilities:

Sales

Drive financial results in-store to meet and exceed plan. Including Key Performance Indicators (KPIs) – examples, Average Unit Sales (AUS) and Items Per Transaction (IPT)
Determine individual and team sales targets to meet and exceed plan.
Communicate agreed targets and work with direct reports to agree sales objectives and deliver them.
Analyze business performance and proactively suggest improvement opportunities.
Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Consistently promote the Tilbury Touch to the team and customers

Customer Service

Lead by example at all times to promote the Tilbury Touch and exceptional customer service.
Manage customer queries through the use of sound judgment and achieving positive outcomes.
Continuous training and development to be provided to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, Faceprint, makeup applications, Charlottetilbury.com, and proactive use of the customer database for direct marketing opportunities in line with Company guidelines

Team management

Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives
Recruit and hire the best makeup artists and customer service professionals who embody the Charlotte Tilbury brand
Create a positive, cohesive, cooperative team culture in store
Implement individual and team development plans and conduct regular reviews that encourage two-way feedback and coaching
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times through team meetings and a collaborative management style
Recognize and celebrate great performance
Facilitate and execute payroll needs for retail artists
Partner with Human Resources on performance management needs

Operations

Ensure that the store is ‘customer ready’ from open to close of business
Maintain the required inventory levels and accurate stock files
Schedule direct reports to optimize coverage according to customer flow
Control store expenses (i.e., counter consumables) within budget guidelines
Ensure the Company cash loss prevention procedures and security policies are adhered to
Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team
Maintain excellent hygiene standards
Maintain technology, including screens, iPads and music
Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
Maintain the store standards and policies at all times
Proactively suggest win-win opportunities

Key Selection Criteria:

4+ years management experience
4+ years of beauty experience
Advanced makeup artistry skills

Benefits:

Base Salary Range: $75,000.00 – $80,000.00/annually**

Company Benefits:

Generous staff discount to use on all products
Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
Medical, dental, and vision benefits
Commuter Benefits (Pre-tax)
Flex Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with Company match
Paid Time Off

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

Culture of the Team: We win together as a team, supporting and developing each other through our careers. We embrace the challenge and work in an incredibly fast-paced environment with high expectations set by the business, shaking it up with our creative lead, Charlotte Tilbury, as we revolutionize the beauty industry. We love what we do, and we support each other while we share the magic with the world.

Assistant Boutique Manager

Apply Here: https://apply.workable.com/charlotte-tilbury/j/5ED72FFA54/

The Role:

The Assistant Boutique Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand in-store. Always demonstrating the 5 P’s: Professional, Proactive, Passionate, Prescriptive, and Potential. An ambassador for the Charlotte Tilbury brand, the ABM will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top-line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on the counter in tandem with the BM, the ABM is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training, and employee development, among other tasks in this position.

This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.

Store Location: 19501 Biscayne Blvd, Aventura, FL 33180

Reporting Relationships: Reports to the Boutique Manager

Role Accountabilities:

Sales

Drive financial results in-store to meet and exceed plan. Including Key Performance Indicators (KPIs) – examples, Average Unit Sales (AUS) and Items Per Transaction (IPT)
Lead by example on personal KPI goals.
Communicate and manage agreed goals with the staff.
Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.

Customer Service

Manage customer queries through the use of sound judgment and achieving positive outcomes
Build partnership with the Education and Artistry teams to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
Take every opportunity to extend exceptional customer service beyond the in-store experience. For example, makeup applications, Charlottetilbury.com, and proactive use of the customer database to build clientele opportunities in line with Company guidelines.

Team management

Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, including a bench for freelance and permanent staff.
Determine individual and team sales targets to meet and exceed plan
Analyze business performance and proactively plan strategy within day to day business and events.
Consistently promote the Tilbury Touch to the team and customers.
Lead by example at all times to promote the Tilbury Touch and exceptional customer service
Implement individual and team development plans and conduct regular weekly/monthly reviews that encourage two-way feedback and coaching
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times through team meetings and a collaborative management style
Recognize and celebrate great performance

Operations

Ensure that the counter is ‘customer ready’ from open to close of business
Maintain the required inventory levels and accurate stock files
Control store expenses (i.e., counter consumables) within budget guidelines
Implement visual merchandising, new launch displays, and collateral placement as directed by the marketing team

Maintain technology

Raise operational issues for resolution in a timely manner

Store and Retail Partner Relationships

Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
Proactively suggest win-win opportunities to drive sales
Schedule team to optimize coverage according to customer flow
Ensure the Company cash loss prevention procedures and security policies are adhered to
Maintain excellent boutique hygiene standards
Maintain the store standards and policies at all times

Key Selection Criteria:

2-3 years management experience
2-3 years of beauty experience
Advanced makeup artistry skills

Benefits:

Base Salary Range: $65,000.00 – $70,000.00/annually**

Company Benefits:

Generous staff discount to use on all products
Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain ‘money can’t buy’ discounts on anything from gym memberships to cinema tickets
Medical, dental, and vision benefits
Commuter Benefits (Pre-tax)
Flex Spending Account (FSA)
Employee Assistance Program (EAP)
401(k) with Company match
Paid Time Off

**Charlotte Tilbury, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting**

MAC

MAC Keyholder - Part Time

Job Description

Position Summary:

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store.

You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rotational basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Proven retail experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Anticipated Hourly Range $15.59 to $25.98 (Depending on qualifications, skills, experience and/or budget). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s))

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company’s policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

Philipp Plein

Key Holder

Responsible for delivering an exceptional customer service experience.
Demonstrate a deep understanding of styling and adding on products.
Customer retention with building relationships and understanding customer lifetime value.
Focus on showcasing expertise in retail sales, customer service, and ability to drive sales and exceed targets.
Excellent communication and interpersonal skills. Ability to work collaboratively with a team and problem solve and decision-making skills.
Maintain knowledge of sales and promotion, and company policies.
Maintain and developing client relationships with daily calls and text.
Demonstrating a high positive energy and passion for fashion

Please email your resume to manager.miami@plein.com

Vuori

Retail Floor Lead

Full-time

Company Description

Vuori is re-defining what athletic apparel looks like: built to move and sweat in but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose…while having a lot of fun along the way. We are proud to be an outlet for opportunity and for personal growth and success.

Job Description

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. Also, encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences. The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work and is a “go to” person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, thereby working directly with both the Store Manager and Assistant Store Manager.

Create an unforgettable customer experience

Works with the sales team to ensure each customer receives the best experience possible.
Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
Be knowledgeable on what’s new and what’s selling well and shares with both the customer and team.

Be the business

Leads the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in.
Motivates the sales team and achieves sales goals in a team-based commission environment.
Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
Leads the team in the completion of projects while keeping the focus on customer experience.
Communicate inventory needs to support the business goal

Leadership/Ownership

Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
Utilizes the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

Qualifications

Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
Must be a leader in punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability and initiative.
Eager to develop new skills and responsive to feedback.

Additional Information

Pay Range: $19-$21 + team pulled commission

Benefits:

Health Insurance
Paid Time Off
Employee Discount
401(k)

All your information will be kept confidential according to EEO guidelines.